My only regret is waiting until things calmed down to install Shop Watch, but they never did. Fortunately, Shop Watch is so user friendly that after just a couple of entries, the paper sheets went in the trash. Everyone had the hang of it by lunch, with little to no instruction. I didn't even have to configure it, AutoEforms did it for me.
                                                Vince Marino, Service Manager - Emerling Chevrolet

Even my advisors that wouldn't keep a paper route sheet won't miss an entry in Shop Watch, because they see the benefits of everyone interacting with their route sheet. The techs can update the status of a job or ask a question. Parts can tell us when a part is due and we know the minute it arrives without calling them all the time.
                                                Mike Zyglis, Service Manager - Northtown Toyota

No more running around. I just look in Shop Watch and I can tell when the tech started the job, when the parts came in, who updated a promise time, who they spoke to and so much more. The money I saved on a big service contract job that I would have eaten got paid due to Shop Watch, which covered my cost of the program for a year.
                                                Rob Brown, Service Manager - Craig Smith Auto Group