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Our route sheets are the core of improved communication. They get your shop organized and more efficient. Throw away the old paper route sheets with cross-outs and illegible handwriting.
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Deliver better CSI and never miss a promise time again with our promise time reminders. At the left you see the yellow reminder light, and you can easily spot the red past due job. It’s that easy to read. |
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Time is Money. We have a unique messaging system built into our route sheets so that technicians never need to leave
their service bay to communicate with a service advisor about a job. They become more efficient and can turn more hours.
 The various color statuses resemble the highlight markers that most service advisors have used on paper
route sheets. The various statuses let everyone know what is going on with a job. An advisor, a
technician or the parts department can change the status of a vehicle whenever they interact with a job so
that everyone can see what’s going on with that car. Your service staff can make notes or send messages
regarding a specific RO. Now anyone can take care of a customer and speak knowledgeably about the
status of a car and see more than whether an RO is open or closed.
Shop Watch date and time stamps every entry to a job creating a chronological history log that is saved
forever and ensures accountability. Delve into what happened on a job two weeks ago or two years ago. The history log is
invaluable in a factory audit or a customer complaint. Shop Watch does not run in a browser, so it’s instant and you’re not
out of business if you lose your internet connection. |
 Reduce your parts obsolescence. Shop Watch even gives you a feature to keep your SOP shelves
clean and reduce parts obsolescence. The parts department can communicate instantly
when a special order part arrives, increasing accountability between parts and service. No one
can say they didn’t know the part was in and put off doing the job for a higher customer-pay one.
(I’m sure you’ve had that happen in your shop before.) Save money by no longer having to
send out postcard notifications to customers or time-consuming phone calls letting them
know their parts are in. |
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Walk-arounds and Up-selling
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 Make the most of every customer visit to your service department. When the shop gets busy, one
of the first things to go are the walk-arounds and the up-selling opportunities. The advisor is so
busy trying to get through the line-up in front of his desk that he rushes through every part of the
write-up process.
With Shop Watch, if you remove the phone calls from the advisors and eliminate the need to go
out into the shop, your advisor now has more time to focus on the customer, listening to their
needs, building rapport, and getting into the service drive to do walk-arounds and up-sells.
Everyone becomes more efficient, more productive, and your shop more profitable. |
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