Is Shop Watch Web based? Yes and No - It’s a client side application that’s much more powerful than a program that runs in a browser. You won’t get “the page cannot be displayed” error like programs that run in a browser.

Who has my data? We can host your data over the internet or you can host it on site if you prefer.

What happens if I lose my internet connection? With our local back up feature, you’ll still have access to your data in the event of a lost internet connection.

Can Shop Watch be run on a thin client network? Yes it can.

How long does it take for a user to get up to speed with Shop Watch? Most users feel comfortable with Shop Watch by lunchtime the day after training.

Shop Watch is a client side application that installs on your PC and can connect to your data hosted on our servers or you can host your own data in house on your own server.

Bandwidth Requirements: This varies widely and depends on many factors such as band width allocation, users at any given time, type of other usage such as streaming music or video, etc. Need for additional band width increases as more applications move content to the internet. In general, if your internet speed is similar to home DSL service, Shop Watch should run fine. Hosting the data on your in-house server is your option and will eliminate any band width concerns.

Machine Requirements: Shop Watch requires Windows 2000, NT, XP (512MB RAM) or Vista with user security disabled (1GB RAM).

Shop Watch Return On Investment per Month based on 15 Techs & 4 Advisors
Service Advisor / BDC	$  Amount	Explanation
Up selling	$4,095	4 Hours labor @ $75 x 21 days x 65% margin
Reduced Customer Calls	$100	Reduced calls to check status & schedule appointments
Special Order Parts Notification	$250	No calls or post cards needed to set appointments
Subtotal	$4,445
Technicians	$  Amount	Explanation
Underbooking - Lost Production	$4,095	4 hour per day x 21 days x $75/hr x 65%
Reduced Walking & Waiting	$171	10 minutes/day x 21 days/month x $75/hr x 60%
Subtotal	$4,266
Advertising Revenue	$  Amount	Explanation
Customer Display Board Ads For		Promote rental car companies, chemical suppliers,
Showroom, Lounge & Service Drive	$500	oil company, near by restaurants, etc.
Subtotal	$500
Total	$9,211
Communication, Accountability,
Professionalism, Happy Customers	PRICELESS
Additional Savings / Revenue:
Additional Sales from  Display Board Promotions & On-line Coupons
Lower Policy Expense Due to Significantly Reduced Miscommunication

•    Is communication a problem in your service department?
•    Are your service customers waiting in a long morning line up?
•    Are your service advisors too busy?
•    Is your CSI lower than you want?
•    Is it hard to hold your people accountable?
•    Would you like to reduce parts obsolescence?   
•    Do you ever over or under book your shop?
•    Do you have missed promise times?
•    Can any service advisor quickly update your customer regarding their vehicle?
•    Can your customers view the status of their vehicle on your web site or in your lounge?
•    Is your customer follow up system simple and effective?
•    Are new and used vehicle deliveries easily coordinated with service?
•    Want to know what’s going on in your service department at anytime from anywhere?
•    Would you like to cut your cost of making appointments in half?

•    Visual hours sold versus hours available including carryovers to eliminate over & under booking
•    Instant messaging per RO for improved communication
•    Text messaging to quickly update your customers
•    ADP & Reynolds integration – appointments made in Shop Watch push into the DMS
•    One click history log of every record update for complete accountability
•    Easy special order parts feature to reduce obsolescence and increase sales
•    Graphical route sheet & appointment sheet like nothing you've ever seen
•    Promise time reminders & past due tracking to end missed promise times
•    Unlimited color coded statuses so you know exactly what’s happening
•    Reports & search functions
•    Email appointment reminders, confirmations, job updates
•    Easy customer follow up with their comments linked to a detailed transaction log and notification to key people
•    Check your vehicle’s status online & reduce calls to your advisors
•    Ability for each advisor to have their own appointments and/or route sheet
•    Status filters reduce the clutter & let you focus on what’s important
•    Sales people can see when their customers are coming in
•    Everyone in the dealership can interact with a job
•    Appointment times custom tailored to your dealership
•    Quick appointment creation with cut and paste date and time change
•    User friendly list of repair & maintenance choices that a novice can use
•    Easily set up a call center for multiple locations even on different DMS systems
•    100% record retention for life 
•    Service appointment arrival boards will welcome your customers while reinforcing your appointment system
•    Showroom welcome boards will professionally greet your sales customers for their appointment
•    Extremely easy to use - requires only one hour of training
•    Loaner car & dealer plate tracking
•    Sales delivery board & electronic get readies
•    Customer lounge vehicle status display with service specials  
•    Real time web appointments